Welcome, Guest
 |
 |
Returns & Exchanges
Rain merchandise may be returned within 30 days of receiving
your order for
a refund of the merchandise price only; delivery and processing charges
will
not be refunded. All returned merchandise must include the original
receipt and each returned item must be in its original condition. We
cannot
accept returns for custom ordered merchandise. If you receive an item
that has been damaged in transit it must be reported within the first 36 hours
of receiving the shipment. Refunds are not issued on items returned
after
30 days except in the case of merchandise that arrives damaged or that
we are
unable to replace. Merchandise returned more than thirty days after the
delivery date will be shipped back to you at your expense. A pickup fee
may
apply to returns of large and heavy items.
Orders that are placed for merchandise that is listed on our website as
a custom order are not cancelable after the order has been placed,
and such items cannot be returned except for certain damaged
merchandise.
Please note that we are unable to accept any COD
packages.
When returning merchandise, carefully repackage the merchandise in its
original
packing material.
- Return the package to us via Express Courier or insured parcel post.
Please send returns
and exchanges to:
Rain Collection
Returns Processing
2122 Palmer Drive
Schaumburg, IL 60173
If you have any questions or need assistance in returning an item please call 877.348.5558 or contact us via email at customerservice@raincollection.com
| » Sign up for the exclusive product offers & tips. |
